Hello There!

Slack ticket form field requirements

You can now train your agent using support tickets as a data source. Tickets are supported
for Zendesk and Salesforce, allowing your agent to learn directly from real customer
conversations.

This feature is available on the Pro plan.

To get started, go to Sources → Tickets and connect your Zendesk or Salesforce account.

Task comments

Contacts can now be assigned custom roles to limit their access with granular permissions.
For example. the admin can see all issues & a regional manager can see all issues
tagged with a specific region

Audit  Logs

Audit Logs capture events and include clear actor information to improve traceability across
account-level changes such as settings updates, user management actions, and more

Product intelligence

Native ingestion of Gemini Google Meet call recordings. Like other call recording integrations,
all extracted call context flows into Pylon features including account
notebooks, AI fields, and more